Terms & Conditions


Terms and Conditions


Terms and Conditions for Pet Haven LLP

Effective Date: 03 June 24


Welcome to Pet Haven LLP. By accessing or using our website www.pethavenindia.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.


  1. Use of the Website
  • You must be at least 18 years old to use our website.
  • You agree to provide accurate and complete information when creating an account or placing an order.
  1. Orders and Payments
  • All prices are listed in INR and are subject to change without notice.
  • Payment must be made at the time of purchase via our accepted payment methods.
  • We reserve the right to refuse or cancel any order at our discretion.
  1. Product Descriptions
  • We strive to provide accurate descriptions and images of our products. However, we do not guarantee that product descriptions or other content is error-free.
  1. Returns and Refunds
  • Please refer to our Cancellation and Refund Policy for details on returns and refunds.
  1. Limitation of Liability
  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  1. Changes to the Terms
  • We reserve the right to update these Terms at any time. Your continued use of the website constitutes acceptance of the updated Terms.
  1. Contact Us

Cancellation and Refund Policy


Cancellation and Refund Policy for Pet Haven LLP

Effective Date: 03 June 24


We strive to ensure your satisfaction with our products. If you need to cancel an order or request a refund, please review our policy below.


  1. Order Cancellation
  • You may cancel your order within 24 hours of purchase by contacting us at pethavenllp@gmail.com
  • Orders cannot be cancelled once they have been shipped.
  1. Returns and Refunds
  • None of the items can be returned or be refunded.
  • In case of damage occurring during delivery, show us the unboxing video to confirm it.
  1. Contact Us
  • If you have any questions about our Cancellation and Refund Policy, please contact us at pethavenllp@gmail.com

Shipping and Delivery Policy


Shipping and Delivery Policy for Pet Haven LLP

Effective Date: 03 June 24


We aim to provide fast and reliable shipping to ensure your pet products arrive on time.


  1. Shipping Locations
  • We ship to addresses within India. International shipping is not available at this time.
  1. Processing Time
  • Orders are processed within 7 business days. Orders are not processed or shipped on weekends or holidays.
  1. Order Tracking
  • Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order on our website or the carrier’s website.
  1. Delivery Issues
  • If you encounter any issues with your delivery, please contact us at pethavenllp@gmail.com with your order number and details of the issue.
  1. Contact Us
  • If you have any questions about our Shipping and Delivery Policy, please contact us at pethavenllp@gmail.com

Contact Us


Contact Us

If you have any questions, concerns, or feedback, please feel free to reach out to us. We are here to help!


  • Company Name: Pet Haven LLP
  • Email: pethavenllp@gmail.com
  • Phone: 91364 45457
  • Address: Mulchand Mansion, 30, Princess Street, Mumbai – 400 002

Thank you for choosing Pet Haven LLP. We appreciate your business and look forward to serving you and your pets!